The links below will provide answers to 99% of the questions we commonly
receive. If your question or problem has not been answered
with the information on the FAQ page, or in the information
below, please send a note (or forward your original message)
Auction Site Map
We've also pulled out the top questions to include in this
1. Most Frequently Asked Question: "Why do I get a
password/username error message when I try to bid"?
The most common errors happen when you use upper case or lower
case letters incorrectly. The password is case-sensitive,
which means your password must be exactly as it appears in the
auction records. The second problem comes frequently when
folks copy and paste passwords and they inadvertently include
a space before or after the letters in the password. You will
get a "cannot use non-numeric" or similar error message. Just
try again, carefully including ONLY the letters! The empty
spaces will be seen as incorrect letters.
2. "Help! I've lost my password!"
If you have lost or forgotten your password, there's a
Forgot My Password link at the bottom of every page
and on the Quick Jump menu. If you've forgotten your Username,
Forgot My Username link too! You can also change your
system-assigned password to something a little easier to
remember! Use the
change password link at the bottom of the pages.
"I need to change my email address":
If you want to change your email address, please
send us a request to with your username/alias
and new email address, and we can update it for you. Without
your username/alias we cannot access your information without
3. "I put in $500.00 and I meant to put $5.00!"
If you made an error with a bid,
please send us the URL of the item (go to the item and
copy the address in your browser window and paste it in a
message to us), or tell us the name of the item, and the
category where it appears. Tell us the correct amount you
wanted to bid. Please only request a change if you made an
error, not just changed your mind! To avoid errors, proofread
your amount before submitting!
Please remember that this is a free auction site, so we may
not have time/resources to quickly respond to questions, as we
are spending time responding to our customers for our various
businesses. We'll do our best to answer auction questions as
quickly as possible!
Good luck at the auction!
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